Senior Claims Adjuster

• Personally manage a portfolio of large, complex and high-profile marine claims, with a primary focus on London Market Cargo accounts.
• Lead negotiations on complex claim settlements, balancing commercial considerations, customer outcomes and technical excellence.
• Provide expert guidance on referrals, claims and complaints, ensuring timely resolution or escalation in line with delegated authority levels.
• Analyse complex claim scenarios, identify key issues and determine pragmatic, commercially effective solutions.
• Drive effective claims spend management through proactive challenge, robust decision-making and strategic use of external suppliers.
• Influence business strategy through technical insight, market intelligence and customer feedback. Ample experience handling marine claims within an insurer, syndicate, broker or equivalent environment.
• Proven ability to manage large, complex marine cargo claims in a lead handling capacity.
• Broader marine claims experience, including Freight Liability, Hull, Marine Liabilities and Subrogation, is highly desirable.
• Experience negotiating with senior stakeholders across the London Market, including brokers, clients, legal representatives and service providers.
• Demonstrable experience coaching, mentoring or developing technical capability within claims teams.
• Effective decision maker and comfortable making decisions in an ambiguous working environment.

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