Why you should apply for this role: Strong company reputation
Job Overview
Installation Co-ordinator/Admin required to support the operational administrative needs of the Depot by undertaking a full range of administrative duties and ensuring efficient administrative processes are maintained in accordance with Company procedures and any relevant work instructions.
Key Tasks
Manage all installations from the point of booking through to completion using workflow pipeline reports.
Ensure the Installation Planner is kept up to date with booked appointments and completed installations and reconcile the installation return.
Complete installer packs ready for issue.
Co-ordinate installers and allied trades as required to achieve Installation Planner targets
Order and arrange delivery of materials from suppliers as required.
Raise purchase orders & reconcile invoices.
Prepare the banking of cash and cheque deposits, staged & final payments and input on JDE (computer system).
Check that sat notes are correct and processed in a timely manner
Ensure all manual and electronic systems (including JDE) records are kept up to date.
Complete all stages of processing installers pay as follows: reconcile installations for correct installer’s pay, input and transfer installer’s pay to Head Office and provide installers with weekly pay summary sheets
Administer fuel receipts and vehicle bonds
Monitor and action the release of guarantee.
Deal with customer enquiries as required including customer courtesy calls, responding to customer queries & issues, Head Office issues and I & S calls ensuring management & the relevant system is updated where appropriate
To qualify customer appointments for service calls, complete the relevant paperwork and update the records/system as required.
Prepare quotations for insurance & warranty work & administer the sundry sales system.
Process handover sheets, including forms relating to health and safety.
Process jobs for manufacture.
Ensure debt jobs and any outstanding works are booked in a timely manner.
Leasing with manufacturing and third parties to chase products that have been missed from the deliveries.
Employer Expectations Skills/Knowledge/Experience
Educated to GCSE level C or above in Math’s and English
Numerical aptitude
Written and verbal communication skills
IT literate inc. Word, Excel, Access and Power Point
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