AOG Specialist - Express / Time Critical Coordinator
Location: Heathrow, Greater London
Salary: 40,000+
Hours: 4 on / 4 off - 7am to 7pm
We are looking for an experienced Express / Time Critical Coordinator to join our growing operations team. This is a key role responsible for managing customer shipments from start to finish, ensuring a high level of service and smooth day-to-day operations.
Key Responsibilities
Coordinate express and time-critical shipments from start to finish.
Process orders, create job records and manage all relevant paperwork.
Manage import and export clearances using CDS / ASM .
Communicate with customers, hauliers, co-loaders and transport providers.
Resolve operational issues and customer queries quickly and effectively.
Monitor and maintain customer KPIs and service levels.
Looking after key accounts
Build and maintain strong relationships with customers and internal teams.
Support operational improvements and cost-saving initiatives.
About You
Experience within freight forwarding, logistics, express or time-critical operations .
Strong customer service and communication skills.
Excellent organisation and ability to work under pressure.
Confident using IT systems, particularly Excel and CRM systems .
Experience with CDS/ASM would be advantageous.
Commercially aware with an understanding of profitability and customer retention.
Professional, proactive and able to work effectively in a target-driven environment.
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.