Housing Services Programme Manager

A reputable London Housing Provider is seeking an experienced Housing Services Programme Manager to join its Housing Service on a long-term interim basis. Working closely with the Director of Housing, Assistant Directors and senior Housing management team, you will play a key role in coordinating and delivering a portfolio of strategic programmes, service improvements and departmental priorities across Housing and Homelessness.

Location: London

Day Rate: £300–£350 per day Inside IR35

Working Pattern: 4 days per week in the office / 1 day working from home

Contract: Temporary Ongoing

Sector: Local Government / Housing

This is a high-profile role requiring an experienced programme professional who can operate confidently at senior management level, manage complex programmes and provide high-quality insight, reporting and delivery support within a busy local authority environment.

The successful candidate will work across areas including Housing Management, Repairs, Compliance, Homelessness, Service Improvement and Housing Transformation.

Key Responsibilities

• Act as Programme Manager for the Director of Housing and Housing Department Management Team.
• Oversee and coordinate strategic programmes and departmental priorities across Housing and Homelessness.
• Support the Director of Housing and senior management team in developing and implementing departmental priorities.
• Develop and maintain robust programme plans, milestones, governance arrangements and delivery mechanisms.
• Provide high-quality information, analysis, insight and strategic support to senior Housing leaders.
• Prepare and oversee reports, briefings, presentations and correspondence for senior officers and stakeholders.
• Monitor programme performance, identifying areas of under-performance, risks, issues and potential delays.
• Manage programme risks, issues, dependencies and actions through appropriate governance arrangements.
• Develop and maintain strong working relationships across Housing, Economy and wider Council services.
• Work with corporate and departmental specialists on business planning, procurement, tenders, contracts and service improvement.
• Support budget oversight, resource planning and delivery monitoring across programmes.
• Attend and represent the Director of Housing and senior officers at meetings, working groups, panels and other forums where required.
• Liaise effectively with senior officers, Councillors, Cabinet Members, partners and external stakeholders.
• Support effective communication and coordination of major Housing-related issues and priorities.
• Challenge existing approaches to programme and change management and promote effective programme management practice.
• Provide leadership, coaching and support to officers involved in programme and project delivery.

The successful candidate will contribute to and/or lead a number of significant Housing Service workstreams, including:

• Regulatory inspection preparation and associated improvement activity.
• Housing Ombudsman Action Plan delivery.
• Tenant Satisfaction Measures (TSM) improvement and data collection.
• Housing and Homelessness Service structural change and transformation.
• Housing Taskforce delivery.
• Internal communications improvement across Housing.
• Homelessness Action Plans and associated delivery programmes.
• Wider Housing Service improvement, transformation and performance initiatives.

Additional strategic projects and priorities as directed by the Director of Housing and senior management team.

The successful candidate will have:

• MSP Practitioner qualification or demonstrable equivalent programme management experience.
• A degree or equivalent professional qualification.
• Significant experience managing complex projects and programmes using recognised methodologies such as MSP and PRINCE2.
• A proven track record of delivering programmes of significant scale, scope and complexity.
• Experience developing and securing agreement for complex business cases and investment proposals.
• Experience delivering programmes that have generated significant operational, financial or service improvements.Experience of managing organisational or people change programmes.

If you are an experienced Housing Programme Manager, Senior Programme Manager, Transformation Programme Manager or Local Government Programme Manager looking for your next opportunity, we would be keen to hear from you.

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