Omnichannel Service & Aftersales Leader

Jimmy Choo seeks an Omnichannel Customer Service & Aftersales Supervisor to support the Omnichannel Customer Services Manager in overseeing end-to-end post-purchase journeys. You will lead aftersales operations, supervise internal and outsourced teams, and drive process improvements to ensure exceptional service delivery.

The role requires strong English communication, experience with Zendesk, SAP, and luxury retail customer service, plus the ability to train teams and produce performance

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