Senior Installations & Field Operations Manager

JD.com is seeking an Installation Manager to lead UK-based installation operations for furniture, appliances and oversized items. You will coordinate capacity, manage external installation partners, and drive right-first-time execution while ensuring safety and customer satisfaction.

You will own the customer experience around scheduling, communication and issue resolution, collaborating with service, logistics and cross-functional teams to optimize CSAT, NPS and cost efficiency across scalable

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