Business Manager

Location: Physiotherapy Matters | Gosforth, Newcastle upon Tyne (travel across the North East)

Position report to: Managing Director

Hours: 24-40hrs / week

Up to 7% employer pension contribution.
6.6 weeks annual leave including bank holidays.
Private Medical Insurance.
CPD funding and professional development support.
Mileage and travel expenses, plus free parking.
Cycle to Work Scheme.
Better Health at Work wellbeing programme.
A genuine opportunity to shape the future growth and success of Physiotherapy Matters.

About Us:

Founded in 2006, Physiotherapy Matters is an established and growing independent healthcare provider delivering:

Occupational Physiotherapy Services
Private Musculoskeletal Physiotherapy
Older People’s Physiotherapy Services
Orthopaedic Rehabilitation Services

We’ve built a strong reputation for delivering high-quality patient care and exceptional client service across the North East – and as we enter our next stage of growth, we’re looking for an ambitious, commercially focused leader to join our team.

The Opportunity:

This is a key leadership role within Physiotherapy Matters.

Working directly alongside the Managing Director and Clinical Manager, you’ll take ownership of day-to-day operations while helping drive the company’s future direction through business development, new partnerships and growth initiatives.

It’s a role that suits an experienced operational leader who enjoys combining people management, business improvement and commercial growth – with real scope to shape how the business develops.

Responsibilities:

Operational Leadership

Lead day-to-day business operations across all services, matching resource to demand.
Manage administrative and operational teams.
Ensure systems, processes and resources support business objectives.
Drive operational excellence and service improvement.

Quality & Compliance

Maintain organisational compliance and accreditation standards (ISO 9001, CQC, SEQHS, HNS DSP Toolkit, Cyber Essentials).
Lead quality improvement initiatives.
Support governance, risk management and audit activities.

Business Growth

Develop and secure new business opportunities.
Lead tender searches, bid submissions and procurement responses.
Build relationships with employers, healthcare providers, insurers and strategic partners.
Identify opportunities for service expansion and revenue growth.

Leadership

Lead, coach and develop your teams.
Support organisational culture and staff engagement.
Act as a trusted member of the senior leadership team.

What We’re Looking for

You will have:

Proven operational management experience.
A track record of leading and developing teams.
Strong commercial and financial awareness.
Business development experience, ideally within healthcare, with demonstrable results.
Excellent organisational, planning and communication skills.
A proactive, positive and solution-focused approach.
The ability to balance strategic thinking with operational delivery.

Healthcare sector experience would be advantageous but isn’t essential -we’re just as interested in strong operational and commercial leaders from other industries.

We are unable to offer visa sponsorship for this role – applicants must have the right to work in the UK.

Physiotherapy Matters Ltd is an equal opportunities employer and welcomes applications from all sections of the community.

Opening hours
Monday: 8:30am-5:30pm
Tuesday: 8:30am-7:30pm
Wednesday: 8:30am-7:30pm
Thursday: 8:30am-7:30pm
Friday: 8:30am-5:30pm
Saturday: Pre Appointments only
Sunday: Closed

No matter whether your condition was caused by a sport, work accident or otherwise, we welcome the chance to serve you.

Consulted with Rob for shoulder pain. Excellent diagnosis and treatment!

Saurabh Singhal

1 year ago

Really good practice and outstanding service

1 year ago

Got an appointment very quick and Friendly staff

24 days ago

Highly recommend. I've been having physio with Darren for a sports related knee injury. Darren has been friendly, knowledgeable and relatable throughout, and has really helped me with my recovery a...

I was referred to Physiotherapy Matters by my employer due to plantar fasciitis.My physio provided advice and a treatment plan for me to manage this issue. The results from this were seen fairly ...

Excellent service from start to finish. Had a thorough assessment with Physiotherapist, who listened and understood my concerns.We agreed a treatment plan and a timescale for results. Overall ve...

Excellent, professional service from the team at Physiotherapy Matters. Can't speak highly enough of them. If you need help or advice with a musculoskeletal problem this is the team to go to, don't...

Helpful friendly staff . Professional . Very happy with the service provided

2 months ago

Good attention to detail and friendly and polite.

3 months ago

My hip has improved greatly since I had help from Neeraj . I found him excellent , very gentle patient and caring .

Carol Maughan

3 months ago

The level of service and information given to me was perfect i had no issues with any of my treatments and I would definitely return should I have any future issues I would also recommend physioth...

Brilliant highly recommended!!I’ve been working with Hannah for my shoulder injury, and she’s been outstanding from day one. She took the time to properly assess what was going on, explain it in ...

Really helped with my back pain. Would highly recommend

Connor Burnip

4 months ago

Darren helped me recover from an MCL sprain with some really targeted rehab and excellent advice, thank you!

6 months ago

I took my mam here as she was in agony after a bus accident. She was seen by Neeraj who was amazing and very professional. Clare the receptionist was so friendly.. It’s definitely worth paying for ...

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