Compliance & Quality Manager
Location: Holbeck Depot, Leeds. Hours: 40 hours per week. Contract: Fixed Term - 12 months.
Help Shape the Future of Rail Infrastructure RTS Infrastructure is a trusted provider of rail infrastructure, construction and depot services across the UK. As part of Arriva Group, we deliver complex rail projects that help keep the nation's rail network moving safely and efficiently.
Why Join RTS Infrastructure?
As part of Arriva Group, RTS Infrastructure is entering an exciting period of growth and investment. You'll have the opportunity to influence business performance, drive best practice and help shape the future of compliance and quality across a growing infrastructure organisation. This role offers the chance to lead assurance activities across multiple projects and business functions, ensuring our management systems remain effective, proportionate and aligned with industry best practice.
What You'll Be Doing
- Lead and manage ISO 9001, ISO 45001 and ISO 14001 certification activities, ensuring ongoing compliance and successful external audits.
- Act as the primary point of contact for RISQS accreditation activities, audit preparation and corrective action management.
- Manage and maintain compliance with the organisation's Principal Contractor Licence and associated assurance requirements.
- Coordinate and lead client audits, inspections and assurance activities.
- Own, maintain and continuously improve the Integrated Management System (IMS).
- Ensure management systems remain aligned with legislative requirements, industry standards, client expectations and Arriva Group policies.
- Develop and maintain policies, procedures, quality manuals, forms and guidance documents.
- Monitor legislative and regulatory changes and ensure requirements are effectively implemented across the business.
- Develop and deliver risk-based audit programmes, including internal, supplier, system and process audits.
- Plan and manage the annual audit schedule, ensuring actions are tracked through to completion.
- Lead investigations into non-conformances, root cause analysis and corrective action implementation.
- Support operational teams in the development and delivery of Project Quality Management Plans.
- Ensure quality requirements are embedded throughout project delivery lifecycles.
- Lead supplier approval, review and audit processes to maintain compliance and quality standards.
- Monitor supplier performance and support the management of supply chain assurance risks.
- Develop and report on compliance and quality KPIs for senior leadership and governance reviews.
- Produce meaningful reporting on audit outcomes, compliance performance, emerging risks and improvement initiatives.
- Deliver training, briefings and awareness sessions to support a strong compliance and quality culture.
- Drive continuous improvement initiatives across quality, compliance, environmental and health & safety management systems.
- Support document control requirements and ensure management system documentation remains accurate and up to date.
- Travel to project sites and supplier locations as required.
Essential Experience & Qualifications
- Significant experience within rail, construction, engineering or infrastructure environments.
- Strong working knowledge of ISO 9001, ISO 45001 and ISO 1401 standards.
- Experience managing RISQS accreditation and audit processes.
- Proven experience leading audits and managing corrective actions.
- Strong understanding of legislative and regulatory compliance requirements.
- Lead Auditor qualification.
- Experience working with Network Rail standards and assurance requirements.
- Experience supporting Principal Contractor duties.
- Familiarity with Sentinel and rail assurance systems.
- Full UK Driving Licence.
Skills & Attributes
- Excellent stakeholder management and communication skills.
- Strong organisational skills with exceptional attention to detail.
- Ability to influence and engage stakeholders at all levels.
- Pragmatic, solution-focused and commercially aware approach.
- Confidence to provide independent challenge and assurance.
- Strong analytical and problem-solving skills.
- Commitment to fostering a culture of continuous improvement and operational excellence.
Benefits
- Membership of the Arriva Workplace Pension Scheme (3% employer contribution and 5% employee contribution)
- Life Assurance plus access to one of the UK's largest networks of medical professionals
- 25 days annual leave plus bank holidays, with opportunities to purchase additional holiday
- Access to our Employee Assistance Programme (EAP)
- Access to discounts and cashback through The Village, our online reward gateway
- Eyecare vouchers
- Opportunity to join our Employee Experience Forum, helping shape wellbeing, career development and community initiatives
- Arriva UK Trains Travel Pass
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
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