Venue Manager

Chester Source: WhatJobs

£34,000–£39,000

Venue Manager – “Indoor Adventure playground”

Location Chester

Salary: £34,000 - £39,000+

I’m partnering with a fantastic family‑first indoor playground in the North West of England where fun meets safety.

Your mission? Keep every guest safe and smiling while creating a warm, professional, and brilliantly run play hub. You’ll lead, coach, and energise a high-performing team, set the bar high on operations, and drive the centre’s commercial success—hitting revenue targets, managing costs, and unlocking every opportunity to grow. All of this sits on a rock-solid foundation of Health & Safety and safeguarding compliance, because when kids and families feel secure, the fun really starts.

Key Responsibilities

Run the centre day-to-day, keeping cleanliness, safety, and customer service at an excellent standard.
Be present on the floor as a hands‑on leader, coaching and developing the team to create a standout guest experience.
Own opening and closing procedures, making sure the site is safe, secure, and ready for every session.
Complete daily End of Day reports covering operations, any incidents, and key highlights or issues.
Take full ownership of Health & Safety performance and ensure compliance with all legal and internal policies.
Carry out and record all required daily, weekly, and monthly safety checks without fail.
Log and manage all accidents, incidents, and safeguarding matters correctly and promptly.
Manage the centre’s P&L: grow income, control spend and hit budgeted targets.
Track departmental performance and spot opportunities to improve efficiency and results.
Ensure bookings, payments, and customer records are handled accurately and consistently.
Champion responsible fun and deliver outstanding service across every area of the centre.
Handle customer queries, complaints, and escalations in a calm, professional, and solution‑focused way.
Collect and act on customer feedback to continually raise service quality and satisfaction.