Jira Specialist

• Administer and configure Jira Software / Jira Service Management (JSM) environments.
• Create and manage projects, workflows, schemes, custom fields, screens, issue types and permissions .
• Design and optimise Jira workflows to align with business and IT processes.
• Configure Jira Service Management including request types, queues, SLAs, portals and approvals.
• Develop Jira dashboards, reports and filters to provide meaningful operational insights.
• Configure Jira Automation to streamline repetitive processes and improve efficiency.
• Manage user access, roles, groups and permissions.
• Support Jira integrations with tools such as Confluence, ServiceNow, GitHub, Azure DevOps and CI/CD platforms .
• Troubleshoot Jira configuration, performance and user-related issues.

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