Heidi is hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of ~50 accounts and a ~£2.5M ARR book across UK healthcare organisations. You will manage a full quota, forecast pipelines, and partner with Account Executives to drive renewals and expansions.
This is a true revenue ownership role in a high-volume, multi-product SaaS environment. You’ll use usage data to spot expansion opportunities, build account plans, and lead renewal conversations from start to
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London
3+ years in Account Management or Customer Success role within a B2B SaaS or high-growth technology environment
London
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry.
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