Store Manager | Dfo South Wharf

About Swatch & Tissot

Swatch - Colourful, happy, loud, sharp, and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days!

Since 1853, Tissot has blended Swiss craftsmanship, quality and precision with a passion for innovation. From the iconic T-Touch to the T-Touch Connect Solar, our watches reflect a pioneering spirit. As Official Timekeeper for major sporting events including the NBA, FIBA, Tour de France, La Vuelta and MotoGP, Tissot combines its passion for sport with an enduring commitment to quality, authenticity and excellence.

The Opportunity

This is more than a retail role. It's an opportunity to be a leader, coach and brand ambassador for two iconic Swiss watch brands.

As a Store Manager, you're the force behind the success of your store. You love developing high performing teams that deliver unforgettable customer experiences that reflects the creativity, energy and innovation of the brands. From coaching your team to exceeding sales targets to ensuring flawless store operations, this is a role where you can really harness your creativity, enthusiasm and innovation.

How You'll Make an Impact

• Champion a customer first culture and deliver an unforgettable experience
• Handle customer concerns with confidence and care
• Build customer relationships that last
• Recruit, onboard and train new team members to ensure they're set up for success
• Lead and motivate your team to achieve and exceed sales targets and KPIs
• Identify strengths, unlock potential and develop your team
• Analyse results and identify opportunities to improve performanceMaintain exceptional visual merchandising standards that bring the brands to life
• Lead by example by inspiring confidence through exceptional service and product knowledge
• Manage reporting, administration and compliance requirements
• Adhere to company policies, procedures and brand standards
• Ensure inventory management and stocktake processes are executed accurately

What You'll Bring

• Previous experience in a Store Manager, Assistant Store Manager or retail leadership role
• Strong leadership skills with the ability to engage, coach and inspire
• Exceptional customer service and relationship building skills
• Excellent verbal and written communication skills

You’ll Stand Out If You Have

• Experience with watches, jewellery, fashion, lifestyle or premium retail
• A passion for design, innovation and customer experience
• The ability to create excitement, engagement and energy within your team and store

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