Bodyshop Customer Service Advisor

An award-winning BSI Accredited accident repair centre has a vacancy for a skilled Customer Service Advisor to join them at their offices in Birmingham.

Location: Tyseley, Birmingham, B11 2NR

As Bodyshop Customer Service Advisor your role will be to manage the end-to-end customer journey, ensuring every vehicle repair is handled with precision and care.

As Customer Service Advisor it is essential you have bodyshop experience preferably with Autoflow experience.

Key Responsibilities

• System Management: Use Autoflow (BMS) to manage vehicle progress, job cards, and internal communication.
• Estimating & Invoicing: Assist with or manage repair estimates and invoicing via Audatex, ensuring accuracy for both customers and insurance providers.
• Customer Liaison: Act as the first point of contact, providing updates on repair status and handling technical queries professionally.
• Workflow Coordination: Liaise with vehicle damage assessors and the workshop team to secure repair authorisations and meet deadlines.
• Administration: Manage courtesy car bookings and process payments, including insurance excesses.

Requirements

• Software Expertise: Proven experience with Audatex and Autoflow is essential for this role.
• Industry Experience: Previous experience within a high-volume Bodyshop or Accident Repair Centre.
• Skills: Strong IT literacy, excellent communication, and the ability to thrive in a fast-paced environment.
• Licence: A full UK driving licence is required.

Working Hours: 8am - 4pm, Monday to Friday.

Saturdays: on a rota system 8am-11am (Overtime)

Comprehensive benefits: Pension scheme, life insurance, and career progression.

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