Service Coordinator Administrator

Salary: £21,000 to £29,000 – depending on experience

Start Date: ASAP

Hours: Monday-Friday
Job Type: Full-Time, Permanent

A well-established domestic appliance retailer based in Central London are seeking an experienced Service Coordinator Administrator to join their professional team.

We are looking for a highly organised and proactive Service Coordinator Administrator to join our team. This dual-role position is primarily responsible for overseeing and managing all active repair and replacement work orders for the property management division—ensuring jobs are scheduled, monitored, and completed efficiently and on time.

In addition, you will support the sales team on the showroom floor during busy periods, offering excellent customer service and assisting with product queries and quotations. While the role includes some customer interaction, it is predominantly administrative, requiring strong organisation, time management, and communication skills.

Key Responsibilities

• Oversee and manage all active repair and replacement work orders across the property management portfolio
• Liaise with engineers, contractors, and property managers to coordinate and schedule jobs
• Monitor job progress from instruction through to completion, ensuring timely updates to internal systems
• Chase outstanding documentation, approvals, and updates to support efficient workflow and invoicing
• Process invoices promptly once work orders are complete and all required documentation has been received
• Maintain up-to-date records of all work orders, including costs, completion reports, and status updates
• Respond to phone and email enquiries from clients, contractors, and internal teams
• Assist on the showroom floor during peak periods – greeting customers, answering queries, and helping with quotations
• Ensure showroom displays are well maintained and that product information is accurate
• Provide general administrative support including data entry, document filing, and internal reporting

You will have the following skills and experiences:

• Minimum 1-2 year of office-based administrative experience
• Excellent organisational skills and ability to manage multiple tasks
• Strong written and verbal communication skills
• Competence in Microsoft Office (Excel, Word, Outlook)
• Proactive and professional attitude with a strong attention to detail
• Comfortable working both independently and as part of a team

The role will suit individuals currently working as a Service Coordinator Administrator, Maintenance Scheduler, Office Administrator, Account Coordinator and be living within a commutable distance of Central London or be willing to relocate.

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