Senior UX Lead Designer — Elevate Multichannel Experience

Free-Work in London (Holborn) seeks a Senior UX Lead Designer to drive design strategy and service design initiatives. You will be a senior hands-on practitioner, leading cross-functional teams and acting as a design representative within the organisation, focusing on people—clients, users, and colleagues—and improving existing systems.

You will report to the Global Head of the XD Practice and programme delivery, contributing to pitches, proposals, and project planning while shaping omnichannel

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