Quality Assurance Manager

Quality Assurance Manager

Salary: Competitive (dependant on experience)

Contract: Full Time

Working Pattern: Hybrid - combination of home working and on-site visits

Location: Covering homes in the South West region of England

Reporting to: Head of Quality Assurance

About the Role

We are seeking a highly organised, meticulous, and tenacious Quality Assurance Manager with extensive experience in adult social care, specifically within large residential and nursing care homes. The role is key to ensuring all homes achieve and maintain a good rating in all CQC key questions, while supporting continuous improvement across the business.

This role combines compliance oversight, proactive support to Home Managers, and strategic input into quality assurance systems to deliver consistent high standards across all services.

Key Responsibilities

• Conduct comprehensive compliance visits at least six-monthly across all services, producing detailed inspection reports, action plans and follow-up reviews
• Undertake follow-up visits for homes rated Requires Improvement and carry out thematic or ad hoc audits where required
• Oversee Continuous Improvement Plans (CIPs), monitoring progress weekly or monthly as appropriate and chairing CIP review meetings with Home Managers and Operations teams
• Maintain robust oversight of quality assurance systems, including audits, safeguarding notifications, training matrices, DoLS trackers and dependency tools
• Provide ongoing oversight of care planning, EMAR and clinical governance systems, including monitoring of high-risk residents and identifying emerging trends
• Review, respond to and support resolution of professional feedback, concerns and regulatory correspondence
• Provide hands-on support to homes during CQC inspections, PIR submissions, notifications and regulatory improvement projects
• Deliver training, coaching and practical guidance to Home Managers and operational teams, sharing best practice and supporting sustained improvement
• Work closely with the Head of QA to identify risks, improve systems and drive quality outcomes across the group
• Contribute to monthly QA oversight reports, group risk meetings and senior leadership reporting, highlighting key themes, risks and areas for improvement
• Maintain clear, open communication with homes, operations teams and external stakeholders

About You

• Highly organised, detail-focused and committed to high-quality care
• Strong communicator with excellent relationship-building skills
• Proactive, resilient and supportive, with an understanding of care home pressures
• Able to work independently and collaboratively
• Willing to travel nationally and suitable to work with vulnerable adults

Experience & Qualifications

• Proven experience in quality compliance within large care home settings
• Must have care home experience
• Experience as a CQC Inspector preferred; knowledge of the new CQC framework desirable
• Confident IT skills (Excel, Word, Outlook); experience with PCS care planning and EMAR systems advantageous
• Quick learner with enthusiasm for new systems and processes

Working Pattern & Package

• Hybrid role combining home working with regular on-site visits
• Competitive salary dependent on experience
• Opportunity to influence quality systems and drive continuous improvement across the business

About Us

Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents’ wellbeing at their hearts.

Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.

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