NNDR Business Rates Officer

Job Title: Revenues Officer (Business Rates / NNDR)

Location: Local authority based in Croydon - Hybrid Working (can be remote depending on experience)

Hourly rate: £20.38 PAYE / £27.03 Umbrella

Contract Length: 6-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

In this role, you'll play a key part in managing Business Rates accounts and delivering exceptional customer service across multiple channels. Your day‑to‑day will involve:

• Keeping Business Rates accounts accurate and up-to-date - applying reductions, updating payer details, issuing refunds, and tracing gone‑aways.
• Negotiating post‑summons payment arrangements that help maximise council income.
• Handling customer contact via phone, email, online services, and written correspondence.
• Supporting court hearings by agreeing arrangements and requesting adjournments when needed.
• Taking ownership of recovery actions and advising customers on Business Rates processes.
• Resolving queries quickly while maintaining professionalism and sensitivity.
• Agreeing instalment plans and promoting Direct Debit options.
• Managing re‑valuation schedules and updates from the Valuation Office Agency.
• Preparing detailed cases for enforcement agents and ensuring correct allocation of payments.
• Driving recovery on post‑liability order debt to maximise collection.

What We're Looking For

• Essential Business Rates knowledge
• NNDR experience
• The ability to work confidently in a fast‑paced setting
• Excellent communication and negotiation skills
• Strong understanding of legislation and how to interpret it
• Comfortable managing workloads and working to deadlines
• Solid IT skills and confidence using digital systems
• A professional approach to handling sensitive information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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