Customer Experience Leader - Hybrid, Travel to London

Ancile Insurance Group in London is seeking a Customer Experience Manager to lead the Complaints and Technical team, shaping how customers experience our brands and systems.

You will own complaints handling, monitor CSAT, and drive improvements across journeys, with regular travel to London and a hybrid work pattern.

The role requires a confident people leader who can turn insight into action and ensure fair, consistent outcomes under Consumer Duty.

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