Showroom Manager

Location: HSL Chairs, Eastbourne (this is for our brand new showroom in Hampden Park Retail Park!)
Salary: £37,169.60 per annum
Hours: 40 hours per week
At HSL, we’re passionate about helping people feel good - from our customers to our colleagues. As a Showroom Manager, you’ll play a key role in bringing this to life, delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best.

Our feel-good benefits:

• Health cash plan - cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days' holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Lovely surprise & delight events throughout the year

A day in the life of an HSL Showroom Manager

As the leader of your showroom and home visit service (where applicable), you’ll be responsible for creating a warm, professional and supportive environment for both your team and your customers. You’ll take ownership of the showroom’s commercial performance, leading by example and always looking for ways to improve.

A few things you’ll need:

• Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate.
• The ability to manage payments and handle cash in line with company procedures.
• An awareness of local market conditions and competitor activity.
• The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross-selling to maximise every sales opportunity.
• Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand.
• The ability to recruit the right people who represent HSL’s values and provide a high-quality induction and ongoing development.
• The ability to conduct regular performance reviews, giving feedback and recognising achievements.
• A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers, and visitors.

The kind of person we love working with:

• Can lead and inspire a team of Comfort Specialists to deliver exceptional service with heart.
• Is the go-to contact for your Area Manager, sharing insights, updates, and feedback from your team.
• Creates a supportive team culture where individuals feel empowered to grow and succeed.
• Delivers meaningful training, coaching and mentoring that unlocks potential and helps people thrive.
• Takes pride in your own learning and development, keeping up to date with new products, tools and training opportunities.
• Has a real passion for delivering world-class customer service.
• Is a natural leader who can coach, guide, and motivate others to succeed.
• Has commercial awareness and the ability to spot sales opportunities and grow performance.
• Has strong interpersonal and communication skills, with the ability to adapt your style to different people.
• Is a passionate believer that customer satisfaction is at the heart of a successful organisation.

All customer facing roles in HSL require the completion of a satisfactory DBS check.

Training and development? We've got you.

You’ll be supported with in-depth training through our HSL Academy at Comfort House in West Yorkshire, with hands-on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We're proud to help our people grow.

A little more about us:

At HSL, we don’t just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot , and we’ve been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024 .At HSL, we’re building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.

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