Customer Success & Operations Coordinator – Medical Devices

Customer Success & Operations Coordinator – Medical Devices

Location: Chessington | Office-based 4 days per week

Projectus Consulting is recruiting on behalf of a medical device business for a Customer Success & Operations Coordinator to support its spinal division.

If you have experience in B2B customer service or business support within healthcare , alongside coordinating rental equipment or loan kits , this is an opportunity to play a central role in supporting customers and the wider commercial team.

We’re looking for someone proactive, approachable and organised who enjoys building relationships, learning new products and taking ownership in a busy environment.

What you’ll be doing:

• Coordinating customer orders, hire and leasing agreements, service contracts and repair requests.
• Managing demonstration equipment and loan kits, including allocation, dispatch, tracking and returns.
• Working closely with sales, warehouse and service teams to ensure equipment is available when customers need it.
• Supporting stock management, purchasing and equipment maintenance schedules.
• Preparing operational and sales reports, tracking equipment utilisation and maintaining accurate records.
• Supporting the Customer Success Manager and spinal business leadership with day-to-day operations and process improvements.

What we’re looking for:

• B2B customer service, business support or operations experience ideally within healthcare or medical devices although open to other sectors.
• Experience coordinating product rentals, loan equipment or surgical loan kits.
• Experience working within a start-up or small business, with a flexible, hands‑on approach.
• Confidence building relationships with customers and colleagues across different teams.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Good Excel and reporting skills, plus experience using SAP or a similar ERP system.
• Energy, initiative and enthusiasm for getting to grips with new products.

Experience with Monday.com, quality management systems or a manufacturer environment would be advantageous.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →