Service Advisor

Service Advisor

Location: Wokingham, Berkshire

Salary: £30,000-£38,000 per annum (dependent on experience)

Hours: Monday-Friday, Full-Time (No Weekends)

About the Role

We are seeking an experienced and customer-focused Service Advisor to join our aftersales team in Wokingham. This is an excellent opportunity to become part of a professional dealership that values exceptional customer service and offers a healthy work-life balance with a Monday-Friday schedule.

Key Responsibilities

• Welcome customers and provide a professional, friendly service.
• Book vehicles in for servicing, MOTs, diagnostics, and repairs.
• Prepare accurate estimates and explain work required in a clear, customer-friendly manner.
• Liaise with workshop technicians to monitor repair progress.
• Keep customers updated throughout the service process.
• Obtain authorisation for additional work where required.
• Produce invoices and arrange smooth vehicle handovers.
• Promote additional products and services where appropriate.
• Maintain accurate records using the dealer management system.
• Ensure high levels of customer satisfaction and compliance with company standards.

Candidate Requirements

• Previous experience as a Service Advisor within the automotive industry.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise workloads.
• Ability to work efficiently in a busy aftersales environment.
• Experience using dealer management systems is desirable.
• Full UK driving licence preferred.

Benefits

• Salary of £30,000-£38,000 depending on experience.
• Monday-Friday working pattern with no weekend working.
• Company pension.
• Ongoing manufacturer and professional development training.
• Career progression opportunities.
• Employee discounts.
• Friendly and supportive working environment.

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