Compliance Administrator (6m FTC)

Compliance Administrator
Salary : £30,277 + excellent benefits
Location : Letchworth Garden City
Hybrid working: Two days per week in the office, three days per week working from home. Contract : 6‑month fixed-term contract (maternity/parental leave cover)
Hours : 37 per week
Closing date: 28th September
Hiring Manager: Dean Robson
Start date: ASAP

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the role

We are looking for a Compliance Administrator to join our Compliance team on a six‑month fixed term contract. You will work closely with contract managers across compliance, investment and asset services, providing day‑to‑day administrative support to help ensure contracts run smoothly, efficiently and in line with organisational standards.

You will support contract setup, liaise with residents and contractors, manage customer queries, assist with invoice processing, maintain accurate data and help deliver contracts to time, cost and quality. This role is ideal for someone organised, confident using systems and comfortable working with multiple teams and external partners.

Key responsibilities

• Assist with contract administration including initial setup and preparation of work orders
• Liaise with residents, contractors and internal teams such as leasehold and finance
• Manage customer queries and ensure timely responses
• Support contractor payment processes and invoice handlingWork as part of a project team to deliver contracts effectively
• Provide cover for contract meetings, including taking and issuing minutes
• Assist with preparing fobs and maintaining the door entry system
• Support reviews and improvements to contract management processes
• Accurately input and maintain data
• Carry out any other reasonable duties to support great service delivery

Our expectations

• Smooth and efficient contract administration
• Clear communication with residents, contractors and internal teams
• Accurate data entry and well‑maintained records
• Timely processing of invoices and work orders
• Strong support to contract managers and project teams
• Positive contribution to compliance and service delivery

About you

Essential

• Ability to work effectively as part of a team
• Confident using Word, Excel, email and other IT systems
• Experience carrying out general administration duties including raising purchase orders
• Ability to prioritise workload and meet deadlines
• Methodical approach with strong attention to detail
• Ability to work accurately with figures
• Problem‑solving skills with a practical, common‑sense approach
• Ability to multi‑task in a fast‑paced environment
• Accurate data entry and fast keyboard skills
• Commitment to professional development, including working towards Chartered Institute of Housing membership

Preferable

• Flexible and able to meet organisational needs
• Experience processing invoices
• Knowledge of compliance servicing cycles

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £30,277 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave : Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 2 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours

• 37 hours per week
• Monday - Friday

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 28th September.

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.

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