Retail Operations Coordinator

As we continue our mission to make people and nature happy through chocolate, we're looking for a highly organised and proactive Retail Operations Coordinator to join our team and support the smooth day-to-day operation of our retail stores.

This is a varied role where you’ll work closely with store teams and colleagues across the business, helping to coordinate retail activities, maintain key systems and processes, and provide administrative and analytical support.

You’ll play an important role in ensuring our stores have the information, communication and operational support they need to deliver an excellent customer experience and achieve commercial success.

As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Here at Hotel Chocolat, we've adopted hybrid working . This means you'll join us on site for3 days a week, and for the other 2 days - you can work from wherever you like! The on-site location for this role is oursupport office, 'Mint House', in Royston, Hertfordshire. Our home from the very beginning, it's just off the A505 and 10 minutes' walk from Royston train station, with direct rail links to London King's Cross

What you’ll be doing

• Providing day-to-day administrative and operational support to the retail team and stores.
• Supporting the maintenance and improvement of retail systems and processes.
• Coordinating reports and information to support inventory management and resolve stock-related issues.
• Supporting the implementation of operational policies, procedures and company initiatives across our stores.
• Coordinating key activities and critical paths for new store openings, refurbishments and other retail projects.
• Working collaboratively with teams across the business to ensure smooth and effective operations.
• Maintaining accurate operational, compliance and store communication records.
• Supporting health & safety and operational compliance across our retail estate.
• Identifying opportunities to improve processes, efficiency and productivity.
• Managing purchase orders, invoices, supplier communications and other operational administration.
• Responding to operational queries and supporting the resolution of store-related issues.
• Coordinating the Retail Activity Planner, ensuring retail activities are well planned, communicated and delivered effectively.

What we’re looking for

We’re looking for someone who is organised, detail-oriented and confident managing multiple priorities in a fast-paced environment.

You’ll ideally have:

• Previous experience in retail operations, retail administration or business support.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Good working knowledge of Microsoft Excel, Word and PowerPoint.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• The ability to work independently while also collaborating effectively with different teams.
• Experience working with retail, ERP or POS systems would be advantageous.
• Experience supporting multi-site retail operations would be desirable.
• A project management qualification or experience would be an advantage.

Who We Are...

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser.

A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.

Now, we're market leaders in the industry. What began as an online-only business grew to 135 stores across the UK, and we're still growing... Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we maketogether. To learn more about us and read about our People Pledge - our commitment to equality, diversity, and inclusion - click here: hotelchocolat.com/uk/engaged-ethics/our-people.html

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• Job Reference hotelchocolat/TP/1357/1129
• Contract Type Permanent
• Closing Date 7 October, 2026
• Job Category Retail
• Location Hotel Chocolat, Mint House, Newark Close, Royston, United Kingdom

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