Senior Retail Operations Coordinator

About The Role

We are looking for a Senior Retail Operations Coordinator to join our Central Operations team. This is an exciting opportunity to lead a small team whilst working cross-functionally to ensure that our retail and trade activity plan is effectively coordinated, communicated and delivered. You will play a pivotal role in driving operational excellence supporting sales growth and enhancing the retailer experience. You will take ownership of complex or recurring retailer issues, identifying route causes and implement sustainable solutions and prevent recurring issues.

Job Title

Senior Retail Operations Coordinator

Location

York YO19

About The Role

We are looking for a Senior Retail Operations Coordinator to join our Central Operations team. This is an exciting opportunity to lead a small team whilst working cross-functionally to ensure that our retail and trade activity plan is effectively coordinated, communicated and delivered. You will play a pivotal role in driving operational excellence supporting sales growth and enhancing the retailer experience. You will take ownership of complex or recurring retailer issues, identifying route causes and implement sustainable solutions and prevent recurring issues.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan. Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

Your Main Responsibilities

• Develop, own and coordinate the retail and trade activity plan across our brands, ensuring activity is aligned, effectively planned and delivered to support sales growth.
• Establish clear objectives and performance measures for sales-driving activity, using results and insight to understand effectiveness and identify opportunities to improve future performance.
• Act as a key point of contact for complex retailer issues, working collaboratively across functions to ensure problems are understood, prioritised and resolved effectively.
• Lead investigations into recurring retailer issues, applying root-cause analysis techniques to identify underlying problems and implement long-term solutions.
• Analyse retailer feedback and issues, translating insights into improvements across processes, systems and ways of working.
• Support, coach and develop a small team, ensuring high performance and engagement.
• Ensure learnings from retailer issues are shared across brands and functions, driving continuous improvement and a better overall retailer experience.

About You

We're looking for someone who combines strong operational coordination skills with a proactive, solution-focused approach.

• Proven experience in a team leadership or people management role
• A genuine passion for problem solving and delivering practical solutions
• A continuous improvement mindset, with the ability to identify opportunities for process enhancement
• Exceptional attention to detail and commitment to accuracy
• Strong analytical and reporting skills with experience producing reports and insights for senior management teams
• Experience within retail operations
• An understanding or passion to learn about the FMCG sector

Benefits

• Competitive salary
• Pension
• 22 days annual leave plus the option to buy additional days
• Onsite parking

Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

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