Telesales Executive - Energy & Broadband Sales

Telesales Executive - Energy & Broadband Sales - NO COLD CALLING - Training Provided
Location: Chester
Salary: £25,000 basic, plus uncapped commission (Full Time OTE £700-£1,200 per month)

Working Pattern: The role operates on a 6-week rotating shift pattern:

Week 1: Monday 8:30 am-5:30 pm | Tuesday-Thursday 8:30 am-5:00 pm | Friday 9:00 am-5:00 pm

Week 2: Monday 9:30 am-6:30 pm | Tuesday-Thursday 9:30 am-6:00 pm | Friday 8:30 am-4:30 pm

Week 3: Monday 9:00 am-6:00 pm | Tuesday-Thursday 9:00 am-5:30 pm | Friday 9:00 am-5:00 pm

Week 4: Monday-Tuesday 10:00 am-7:00 pm | Wednesday 10:30 am-7:00 pm | Thursday 10:30 am-6:30 pm | Friday 8:30 am-4:30 pm

Week 5: Monday 8:30 am-5:30 pm | Tuesday-Thursday 8:30 am-5:00 pm | Friday 9:00 am-5:00 pm

Week 6: Monday 9:30 am-6:30 pm | Tuesday-Thursday 9:30 am-6:00 pm | Friday 8:30 am-4:30 pm

The 6-week shift cycle then repeats.

About Us

Money Expert is an independent comparison company based in Chester, and we're expanding our team. We're looking for enthusiastic and driven Sales Agents to join our vibrant call centre.

You'll be working with warm leads generated by customers who research their energy or broadband options online and request callbacks - no cold calling involved.

Are You a Natural People Person?

If you're someone who enjoys talking to people, building relationships, and thrives in a target-driven environment, we want to hear from you. We're looking for confident, outgoing individuals who can engage customers and deliver results.

Requirements

Essential:

• Strong fact-finding and problem-solving skills
• Excellent communication skills
• Proven track record in telesales or similar roles with a focus on targets
• Target-driven with a commitment to delivering excellent customer service
• Comfortable working in a fast-paced, performance-driven environment
• Ability to build strong relationships with customers and colleagues
• Motivated, outgoing, and a positive influence on team morale
• Understanding of GDPR and maintaining high call quality standards

Desirable:

• Previous experience in telesales, sales, customer service, outbound calling or a call centre environment
• Experience within hospitality, retail or any customer-facing sales environment

• Experience selling energy, broadband, TV, or comparison-based products

The Role

As a Telesales Executive, you will be responsible for contacting potential and existing customers to discuss competitive energy and broadband packages.

Your responsibilities will include:

• Speaking with warm leads from customers who have requested information
• Understanding customer needs and recommending suitable products and services
• Evaluating customer satisfaction with their current provider and suggesting alternatives if needed
• Consistently meeting and exceeding set targets and objectives
• Responding to customer enquiries and addressing objections
• Maintaining a high standard of customer service

What We Offer

• Competitive base salary with uncapped commission, plus performance-based increases
• Team outings, regular competitions, and spot prizes
• Referral bonuses

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