AI-Driven Claims Complaints Team Lead

Halifax Source: WhatJobs
£45,000–£65,000

Zego in the United Kingdom is seeking a Team Leader for Claims Complaints to run the day-to-day operations of a case-handling team, balancing hands-on work with people leadership. You will ensure investigations are thorough, fair, and aligned with DISP and Consumer Duty standards.

You will collaborate with Claims Technical, Underwriting, and Legal & Regulatory Affairs, as well as Customer Support & FOS teams, to drive improvements, monitor KPIs, and coach staff to deliver consistent, compliant

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