Senior Customer Success Manager - AI Tools

Senior Customer Success Manager - AI Tools - Cambridge (hybrid)

Here's a CSM job where you'd be helping thousands of engineers at some of the world's biggest tech companies change how they write software. You’ll be joining a deep-tech AI start-up that’s powering the world’s most advanced tech companies. Shaping the future of software development - and you’ll be at the heart of helping customers extract every ounce of value from this pioneering tech. This is a highly collaborative team at a company that takes its culture seriously. Retention is already strong and your role is to keep it that way while the customer base grows.

Why you’ll love this

• Work hands-on with brilliant engineers and top-tier global tech companies getting exposure to the latest AI / LLMs
• Drive customer success and real results (happiness, retention, growth)
• Be proactive and bring fresh energy to a collaborative, ambitious team
• Enjoy a dynamic hybrid role in Cambridge with a world class culture of transparency, support and growth
• Global travel (Asia / USA / Europe), a great package with equity and one of the best company cultures in Cambridge with plenty of growth

What you bring

• Experience as a Customer Success Manager and working alongside technical stakeholders i.e. Software Engineers
• Confidence working with software products and technical end-users
• Empathy, resilience, and a genuine focus on helping customers win
• Great at building relationships and making things happen

The package

• Cambridge, hybrid, 1 to 2 days a week in the office
• £50k - £70k DOE, equity, quarterly travel and a genuine say in how the CS function is built

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