Assistant General Manager

London Source: WhatJobs

£32,000–£42,000

located on Upper Richmond road, The East Putney Tavern the go-to spot for memorable times and joyous celebrations! Split over three floors East Putney Tavern has a friendly and welcoming vibrant atmosphere it makes the perfect all day social hub.

Role Overview:

As the Assistant General Manager, you’ll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you’ll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You’ll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.

Key Responsibilities:

Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.

Qualifications:

Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem‑solving abilities.
Knowledge of health, safety, and food hygiene standards.
Flexibility to work evenings, weekends, and holidays as needed.
A passion for delivering outstanding customer service and a positive guest experience.