Customer Success Manager

Location: Manchester Area (Hybrid - 2 days a week in city centre office)

Type: 6-month fixed-term basis

Salary: £40,000–£50,000 per annum, pro rata (dependent on experience)

Company Description

GiftTrees is dedicated to planting one billion trees while improving the livelihoods of one million people worldwide. By collaborating with restaurants, EPOS systems, hospitality teams, and diners, we promote sustainable change with every contribution funding tree planting and agroforestry systems that support local communities. Our partnerships with leading hospitality technology providers and renowned restaurants empower us to restore land, provide sustainable livelihoods, and mitigate carbon emissions. GiftTrees operates on the belief that People, Planet, and Prosperity can thrive together, enabling all participants, including diners, farmers, and businesses, to make a positive impact.

Role Description

We’re looking for a commercially minded Customer Success Manager on a 6-month fixed-term basis . This is a vital role within our team, and for the right candidate, there is a strong possibility of extension or transition into a permanent role as our team continues to grow. This role sits at the intersection of sales, operations, and growth. You will be responsible for delivering an exceptional customer experience while driving commercial performance across your accounts.From onboarding new restaurant groups to optimising performance across existing venues, you’ll play a key role in ensuring our partners succeed and grow with GiftTrees.

Key Responsibilities

Support the Growth Team

Work closely with the sales team to support new business wins
Ensure a smooth transition from signed deal to onboarding
Provide operational and commercial insight to help close opportunities
Onboarding New ROCs (Restaurant Operating Companies)
Own the end-to-end onboarding journey from contract to launch
Coordinate technical setup (EPOS integration, contribution configuration, data flow)
Ensure partners have the necessary marketing assets and training
Set each venue up for a successful launch
Troubleshoot operational and technical issues
Support teams remotely to drive early adoption and performance

Account Management

Act as the primary point of contact for your accounts
Build strong, long-term relationships with operators and key stakeholders
Respond to queries quickly and effectively
Deliver a high standard of ongoing support

Drive Performance & Growth

Proactively identify opportunities to improve performance across your accounts
Implement plans to increase contribution uptake and engagement
Optimise how GiftTrees is presented within venues
Identify and unlock expansion opportunities (e.g. rolling out to new sites)

About You

Strong background in Customer Success, Account Management, or Customer Service
Proven ability to build relationships and drive customer retention
Commercial mindset with a track record of improving account performance
Strong analytical skills with the ability to turn data into actionable insights
Excellent communication and stakeholder management skills
Comfortable working cross-functionally in a fast-paced environment
Experience in hospitality, SaaS, or technology is highly desirable
Passion for sustainability and making a positive impact

Why Join GiftTrees?

Be part of a growing, purpose-driven company
Make a tangible environmental and social impact
Work with leading hospitality brands and technology partners
Hybrid working with flexibility and autonomy
Opportunity to shape and grow a critical function within the business

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