Customer Experience & Operations Leader

Marks & Spencer is seeking a Customer Service Team Manager to lead a team of 12 Customer Advisers, coaching and inspiring excellence in service delivery. You will drive performance, manage issues with care and protect the brand through effective recovery and complaint resolution.

You will monitor quality and productivity, collaborate across teams, and act as Duty Manager in a hybrid working environment. We'll value your ability to motivate others and deliver results for our customers daily.

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