Customer Service Supervisor

Due to our continued growth we have an exciting opportunity to join our friendly team based in Norwich. Job Objective To lead and manage a team to achieve the highest possible customer service standards in line with our Customer Service Policy.,

• Maximise team performance through proactive management and organisation
• Evaluate and react to customer service issues over the phone and via emails and resolve in line with company policy
• Ensure planning, pricing and quotations are accurate, well presented, submitted on time and include pricing criteria and T&Cs
• Ensure that best value is obtained in all areas of the business and that savings are made wherever possible
• Ensure all RFS procedures are followed efficiently
• Ensure every customer has current information packs and all other relevant Designer Contracts literature

Other areas of responsibilities include:

• Ensuring effective communication across the business and our customers
• Monitoring and managing the performance of staff
• Ensuring that the team always give excellent service
• Ensuring that the team is fully compliant with Company procedures
• Coaching, developing, motivating and training staff
• Recruiting when required
• Demonstrating excellent leadership skills and time management skills

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