Customer & Logistics Coordinator

Fareham Source: WhatJobs

£23,000–£31,000

Location: Fareham, Hampshire
Hours: Full-time, Monday to Friday, 9:00am-6:00pm GMT / 10:00am-7:00pm BST, including 1-hour unpaid lunch
Pay: £27,000 per annum
Contract: 12 weeks temp then permanent

An excellent opportunity has arisen for a Customer & Logistics Coordinator to join one of our clients, a growing independent business based in Fareham.

This is a varied, hands-on role combining customer service, logistics coordination and some marketing support. It would suit someone proactive, organised and confident managing customer enquiries while also supporting stock, shipments, returns and general operations.

£27,000 per annum
Full training provided on products and internal systems
Opportunity to work within an independent and growing business
Varied role with exposure to customer service, logistics and marketing
Supportive and collaborative team environment
Opportunity for a permanent contract

The Requirements:

Excellent written and verbal communication skills
Excellent attention to detail and organisational skills
Ability to multitask and work under pressure
Strong problem-solving and customer service skills
Professional and patient approach when dealing with customers
Ability to manage difficult or challenging customer enquiries
Ability to work independently and as part of a team
Flexible and open to change
Physically capable of carrying out stock handling and warehouse duties
Able to travel to and from the office independently
Full UK driving licence and access to own vehicle would be advantageous

The Role:

Respond to customer enquiries through internal systems, websites, email and occasionally telephone
Track orders and shipments and provide customers with accurate updates
Manage customer expectations and escalat complex issues where required
Carry out customer consultations following full product training
Support continuous improvement activities, including testing systems, logging issues and providing feedback
Create and update procedures and training documents
Liaise with internal colleagues and international teams
Process goods in and goods out, including picking, scanning, packing, labelling and arranging collections
Check incoming deliveries for damaged or missing items
Process returns, claims and UK order issues
Maintain accurate stock and inventory records
Liaise with order management and other internal teams
Maintain a safe and organised office and storage environment
Support marketing activities including blog and webpage updates
Assist with social media research, content ideas and trend research
Research potential influencers, UGC creators and content opportunities
Provide general operational and administrative support where required