Data Governance Lead
Department: CSG - Operations Hub (Data / Intelligence / Support)
Employment Type: Permanent
Location: London - Woolgate
Description
We are seeking an experienced Data Governance Lead to establish, lead and continuously enhance our enterprise data governance framework. This is a key leadership role responsible for ensuring that the firm's claims, client and case data remains accurate, trusted, appropriately protected and compliant with regulatory requirements.
Working across business and technology functions, you will define the standards, policies and controls that underpin effective data management while supporting the organisation's growing use of analytics, automation and AI. You will act as the central point of expertise for data governance, helping colleagues understand and fulfil their responsibilities as data owners, stewards and custodians.
What you will do?
As the Data Governance Lead, you will:
- Lead the development, implementation and continuous improvement of the firm's data governance framework.
- Define and maintain data quality standards, ownership models, metadata management and data lineage documentation.
- Drive data classification and access control practices across case management, finance and CRM systems.
- Establish and monitor data quality KPIs, and work with business stakeholders to resolve data quality issues and root causes.
- Provide practical guidance, training and communication that enable colleagues, data owners and stewards to understand and fulfil their data governance obligations, adopting governance best practices.
- Partner with the Data Protection Officer (DPO), and relevant business owners to ensure effective governance and regulatory compliance.
- Support GDPR compliance activities, including Data Protection Impact Assessments (DPIAs) and governance of data used within our data estate, and AI and machine learning solutions.
- Act as the primary point of contact for data-related regulatory and governance matters.
- Define policies and standards for third-party and AI vendor data handling.
- Chair a cross-functional data governance forum, ensuring decisions, actions, risks and accountability are clearly documented and tracked through to completion.
Who you are
Essential Skills & Experience
- Proven experience designing, implementing or improving data governance frameworks in a complex or regulated environment.
- Good working knowledge of UK GDPR and its practical application within a regulated environment.
- Experience with data catalogue, metadata and data lineage tools, such as Microsoft Purview or similar platforms.
- Knowledge of master data management principles and data quality management practices.
- Strong stakeholder management and influencing skills with the ability to engage colleagues at all levels, including senior leadership.
- Experience driving governance initiatives whilst balancing operational and business delivery requirements.
- Excellent communication, facilitation and relationship-building skills.
Desirable Skills & Experience
- Familiarity with recognised data management principles or frameworks, such as DAMA-DMBOK or equivalent best practices.
- Experience working within insurance, legal services, financial services or other highly regulated sectors.
- Understanding of Responsible AI principles, AI governance frameworks and the risks associated with AI-enabled solutions.
- Experience supporting governance requirements for machine learning and advanced analytics initiatives.
- Knowledge of SRA data handling obligations, and insurer/corporate client data-sharing requirements are desirable but not mandatory.
Why Join Us?
This is an exciting opportunity to shape the future of data governance within a growing, data-driven organisation. You will:
- Play a leading role in building trust and confidence in the organisation's data assets.
- Influence strategy and decision-making at a senior level.
- Help enable the successful adoption of advanced analytics, automation and AI.
- Work collaboratively across business, technology, compliance and risk functions.
- Lead meaningful change that improves data quality, compliance and operational efficiency.
- Join a collaborative and forward-thinking Data & Analytics function.
Success Measures
Success in this role will be measured through:
- Improved data quality across key business datasets.
- Adoption and maturity of the firm's data governance framework.
- Effective implementation of data ownership, stewardship and accountability models.
- Compliance with GDPR and internal data governance requirements.
- Reduction in data-related risks, incidents and audit findings.
- Increased visibility of data lineage, metadata and data quality metrics.
- Successful governance of AI and third-party data usage initiatives.
If you are passionate about data governance and want to help build a culture where data is trusted, protected and used responsibly, we'd love to hear from you. Join us and play a key role in shaping the future of data across the organisation.
What's in it for you?
- High levels of flexibility and a great work life balance -
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
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