Reinstatement Planner

Reinstatement Planner

Department: Welsh Water

Employment Type: Permanent - Full Time

Location: Nelson, Caerphilly

Compensation: £26,436.80 - £29,000 / year

Description

As a Reinstatement Planner, you will play a key role in supporting our Utilities Operations Team by ensuring reinstatement activities are planned, coordinated and delivered efficiently, safely and within contractual timescales.

You will be responsible for scheduling and optimising reinstatement works, ensuring compliance with client requirements, streetworks legislation and internal performance targets. Working closely with operational teams, supervisors and contract management, you will help drive productivity, customer satisfaction and service excellence across the contract.

Key Responsibilities

• Produce and maintain effective reinstatement schedules to maximise workforce utilisation and operational efficiency.
• Coordinate the reinstatement of excavations in line with permit and notice durations, client requirements and streetworks legislation.
• Plan and schedule resources, labour, plant and materials using company planning systems.
• Manage reactive and emergency reinstatement works, ensuring prompt allocation and completion.
• Monitor work progress and performance against contractual KPIs and Service Level Agreements (SLAs).
• Liaise with operational teams, supervisors and management to ensure works are completed within agreed timescales.
• Proactively identify and resolve planning conflicts, delays and resource constraints.
• Maintain accurate records and provide regular updates on work status and performance.
• Support continuous improvement initiatives to enhance operational performance, compliance and customer service.
• Ensure all activities are planned and coordinated with a strong focus on safety, quality and compliance.

Experience and Qualifications

• Previous experience in a planning, scheduling or coordination role.
• Experience within the utilities, telecoms, highways or infrastructure sectors is highly desirable.
• Understanding of reinstatement activities, streetworks processes and operational planning principles.
• Experience working within a fast-paced environment with changing priorities.
• Knowledge of client SLA requirements and performance management would be advantageous.

Skills and Attributes

• Excellent organisational and time management skills.
• Strong communication skills with the ability to convey information clearly and effectively to a range of stakeholders.
• Ability to manage multiple workstreams and prioritise workloads effectively.
• Good analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Competent user of Microsoft Office, particularly Excel, Word and Outlook.
• Ability to work independently while also contributing positively within a team environment.
• Confident using workforce management, scheduling or planning systems.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

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