Senior Business Analyst

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology.

Moneycorp is a place where energy, commitment to our shared success, and collaboration are core to our values. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Job Profile

We are looking for an experienced Senior Business Analyst to join Moneycorp’s Transformation Office. Reporting to the Transformation Lead, you will support the delivery of strategic Payments and FX transformation programmes by bringing structure, pace and analytical rigour to complex cross-functional change.

The role will help create the data, analysis and governance needed for evidence-based decisions across transformation priorities, including global platform change, US Bank alignment, operational efficiency, regulatory delivery and operating-model design.

Working closely with Product, Operations, Technology, Finance, Risk, Compliance, Architecture and external partners, you will translate business priorities into clear requirements, process maps, delivery artefacts and decision materials. You will support roadmap planning, dependency management, RAID, benefits tracking and executive reporting across the Transformation Office.

The Senior BA will lead discovery and requirements workshops, produce functional and non-functional specifications, define controls, document data and process impacts, and ensure requirements are traceable, testable and aligned to agreed outcomes.

Key Responsibilities

Business analysis

• Maintain a clear view of transformation scope, priorities, dependencies, RAID and delivery milestones
• Work closely with programme managers, Product, Technology, Operations, Finance, Risk, Compliance, Architecture and business stakeholders
• Apply consistent business analysis standards, ensuring requirements, assumptions, baselines and benefits are clearly documented
• Prepare structured analysis, options and recommendations to support leadership decisions and governance forums

Project scoping for IT development

• Work with stakeholders and third parties to define business processes, requirements, operating-model impacts and delivery scope
• Support business users and sponsors in assessing scope, benefits, risks, capacity impacts and delivery trade-offs
• Act as the link between delivery teams, vendors, Design Authority and business stakeholders to ensure joined-up decisions
• Manage and prioritise backlogs, user stories, defects and change requests, recommending practical actions where issues arise
• Identify, log and help resolve risks, issues, assumptions and dependencies, escalating items that require leadership decision
• Assess change requests and their impact on scope, cost, timeline, controls, vendors, operations and benefits

Business Requirements

• Draft, review and maintain business requirements, epics, user stories, acceptance criteria and supporting analysis
• Ensure requirements are agreed with business sponsors and remain traceable to outcomes, controls and benefits
• Follow the agreed sign-off and governance process, capturing decisions, assumptions, risks and exceptions
• Create and maintain project collateral, including process maps, requirement catalogues, decision logs and benefit assumptions

Delivery discipline

• Deliver agreed analysis, controls, requirements and reporting outputs to Transformation Office standards and timelines

Structured challenge

• Use structured questioning and evidence gathering to clarify ambiguity, test assumptions and identify practical options
• Pre-empt risks and stakeholder concerns by presenting balanced recommendations, impacts and mitigation options

Information management

• Maintain accurate outputs from workshops, meetings and governance forums, including decisions, actions, assumptions and next steps

Reporting

• Compile clear project, workstream and executive reporting covering progress, risks, issues, decisions, benefits and delivery confidence

Skills & Experience Required

Knowledge and Experience:

• Strong business analysis experience across complex, multi-workstream transformation programmes
• Agile delivery experience, including backlogs, epics, user stories and acceptance criteria
• Strong understanding of IT systems, SaaS/vendor delivery models, data and integration dependencies
• Financial services experience, ideally in payments, FX, banking, regulatory change or transformation
• Experience with process mapping, data analysis, operating-model impacts, controls and benefits tracking
• Proficient with Confluence, JIRA, analytical tools and Copilot / AI-enabled ways of working
• ROI, benefits and value analysis, including baselines, assumptions and benefit ownership

Skills:

• Able to map end-to-end processes, customer journeys, controls, data flows and operating-model impacts
• Excellent written and verbal communication skills, with the ability to produce concise executive-ready analysis
• Strong organisational skills, with the ability to manage multiple priorities, dependencies and stakeholders
• Comfortable working in a fast-moving, ambiguous and highly regulated transformation environment
• Able to build credibility with stakeholders at all levels, including senior leadership and Board-level audiences
• Structured problem solver with sound judgement, critical thinking and influencing skills
• Able to work autonomously and as part of a federated transformation team

Education:

• Relevant business analysis, change, project delivery or Agile qualification preferred

Personal Attributes:

• Collaborative, credible and able to build trust across functions
• Proactive, self-motivated and delivery focused
• Calm, professional and confident in ambiguous or pressurised situations
• Curious, analytical and comfortable challenging assumptions constructively

Please note: This is a full-time, permanent position. The role is expected to be office-based in London, however, we have a flexible working policy which enables you to work up to 2 days from home.

What you get in return:

This role offers a competitive salary and discretionary bonus, plus a benefits package including private medical health insurance.

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