Service Advisor

Urmston Source: WhatJobs

£34,000–£40,000

Service Advisor- Williams Motor Group

Average 41‑hour week | 1‑in‑4 Saturdays | OTE £34,300-£37,050

Join Williams Motor Group and discover a modern, customer‑focused Service Advisor role where smart technology, great service and work‑life balance genuinely come together.

This is not a traditional Service Advisor role. We’ve moved with the times.

Earnings potential & progression

We offer OTE in the range of £34,300 to £37,050, depending on experience and level within the role.

Our top Service Advisors earn in the region of £40,000!

Earnings increase as you develop capability, confidence and performance, combining a competitive salary with performance‑related bonus, supported by structured progression pathway. This is a role where staying, developing and performing is genuinely rewarded.

Working pattern

This is a full‑time role, averaging 41 hours per week over 5 days, with just 1 in 4 Saturday mornings worked, supporting a healthy work‑life balance.

What Makes This Service Advisor Role Different

Our Service Advisors are at the heart of the customer journey, combining great service with modern digital systems that help deliver a smoother, more seamless experience.

You’ll be the trusted link between our customers and our workshop, working closely with technicians and service teams to keep customers informed, supported and confident throughout their visit.

This is an ideal role for someone who enjoys working with people, thrives in a fast‑paced environment and wants to build a long‑term career, not just do a job.

What You’ll Be Doing As Our Service Advisor

Acting as the main point of contact for service and repair customers
Welcoming customers and setting clear expectations for their visit
Managing bookings, vehicle check‑ins and customer updates throughout the day
Supporting customers using our digital check‑in and self‑service key drop‑off systems
Explaining recommended work clearly and professionally
Liaising closely with the workshop team to ensure vehicles are completed on time

What We’re Looking For

Previous experience as a Service Advisor or within a customer‑facing automotive role is desirable
Strong communication and customer service skills
A professional and positive approach with the ability to build rapport quickly
Excellent organisation skills and attention to detail
Ability to work well within a busy team environment
A genuine passion for delivering outstanding customer experiences
Full UK Driving Licence required

What We Offer

Monthly performance bonus, with on‑target earnings of £4,800 per year - earn even more for great performance
Career development plan, including full manufacturer training and certification
Structured working hours, averaging a 41‑hour week with Saturday mornings on a 1‑in‑4 rota
Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
Prestige staff car options and staff discounts across the Group
Great facilities and a professional, supportive team environment
Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
£1,000 employee referral bonus for introducing great people to the business
Medicash healthcare scheme to support everyday health costs
Employee Assistance Programme (EAP) offering confidential support, advice and counselling
Wellbeing courses and support to help you look after your physical and mental health
Company pension scheme and life assurance cover for long‑term security
Employee reward and recognition schemes celebrating great performance
Annual Williams summer staff event and children’s Christmas party

Why work for Williams

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.