BDR Enterprise - scale-up IA CX Tech

Location: London, hybrid (3 days/week in Old Street)

Position: Enterprise Business Development Representative – UK&I

Experience: 3+ years in B2B Sales / Business Development

THE CONTEXT

My client, a fast-growing European scale-up combining AI and human expertise to transform Customer Experience outsourcing, is looking for an Enterprise Business Development Representative – UK&I.

The company helps leading brands outsource and automate their customer care through a flexible model combining proprietary AI technology with a network of highly skilled human agents.

Already trusted by 250+ companies worldwide and generating €40M ARR profitably, the company is now accelerating its expansion across the UK & Ireland.

Your main mission will be to generate qualified enterprise opportunities by targeting senior Customer Experience decision-makers through cold outbound, partnerships, events and creative prospecting strategies .

THE ROLE

As an Enterprise Business Development Representative – UK&I , you will play a key role in building the company’s enterprise pipeline across the market.

You will target senior stakeholders including Heads of Customer Care, Heads of CX/Ops, COOs and CCOs within industries such as e-commerce, finance, insurance, mobility, travel, telco and utilities.

This is not a classic meeting-booking BDR role . You will be expected to understand prospects’ challenges, lead meaningful conversations with senior decision-makers, qualify opportunities through MEDDICC, develop partnerships and potentially close smaller opportunities directly.

If you love hunting, enjoy speaking with senior executives and want to have a direct impact on the growth of an ambitious scale-up, this role is for you.

What You’ll Do:

• Identify and engage enterprise prospects across the UK & Ireland
• Build self-generated pipeline through cold calls, emails, LinkedIn and creative outbound strategies
• Engage senior decision-makers and lead high-quality discovery conversations
• Generate Sales Qualified Opportunities with clear business needs and identified use cases
• Own the initial MEDDICC qualification before handing strategic opportunities to the closing team

Partnerships & Market Development

• Identify and develop relevant partnerships capable of generating qualified opportunities
• Build relationships with CX ecosystem players and referral partners
• Attend industry events and conferences to create new business opportunities
• Develop creative approaches beyond traditional outbound sequences

Opportunity Development

• Work closely with the Head of Sales UK&I to progress enterprise opportunities
• Maintain ownership of prospects throughout the early stages of the sales cycle
• Potentially manage and close smaller opportunities directly
• Track pipeline quality, conversion rates and revenue generated

What We’re Looking For:

• 3+ years of experience in B2B Sales / Business Development
• Proven track record of successful cold outbound and self-generated pipeline
• Previous exposure to the Customer Experience / Customer Care ecosystem, ideally within SaaS, BPO, consulting or CX technology
• Experience engaging senior stakeholders such as Heads of Customer Care, Heads of CX/Ops, COOs or CCOs
• Comfortable holding meaningful business conversations with enterprise decision-makersStrong hunter mindset and genuine enjoyment of prospecting
• Highly attractive and uncapped commission structure
• Ramp-up compensation designed to reward qualified meetings from the beginning
• 38 days holiday including bank holidays
• Private health insurance
• MacBook
• WeWork access
• Annual team offsites

If you’re interested in the position or would like to learn more, don’t hesitate to apply

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