Assistant General Manager (Build To Rent)

Are you an experienced property, Build to Rent (BTR), PBSA or hospitality professional looking for your next leadership opportunity?

We are seeking an ambitious and customer-focused Assistant General Manager to help lead a premium residential community in Leeds. Working alongside the General Manager, you will play a pivotal role in driving operational excellence, financial performance, resident satisfaction and team success.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and is passionate about creating exceptional customer experiences within a growing and evolving sector.

What You’ll Be Doing

As Assistant General Manager, you will be responsible for supporting the overall performance, compliance and day-to-day operations of a large residential asset.

Location: Leeds

Working Pattern: Monday to Friday with occasional weekend cover as required

Key responsibilities include:

Operations & Asset Performance

• Support the smooth delivery of resident services from move-in through to move-out
• Oversee inspections, void management and maintenance processes
• Manage operational budgets and support delivery of financial targets
• Build strong relationships with suppliers, contractors and stakeholders
• Identify opportunities to improve operational efficiency and resident satisfaction
• Support budgeting, forecasting and performance reporting activities

Leasing, Occupancy & Revenue Growth

• Help drive occupancy and retention through effective leasing strategies
• Work closely with marketing and leasing teams to maximise revenue
• Analyse local market trends and competitor activity
• Develop relationships within the local community to enhance the resident experience and brand presence

Leadership & Team Development

• Lead, coach and develop the Resident Services Team
• Conduct regular performance reviews, one-to-ones and development plans
• Foster a positive, inclusive and high-performing team culture
• Support recruitment, onboarding and succession planning initiatives
• Deliver training and encourage continuous learning

Compliance & Health & Safety

• Ensure compliance with UK residential regulations and health & safety requirements
• Monitor statutory obligations, audits and compliance deadlines
• Promote a strong safety culture across the community
• Support the management of incidents, reporting requirements and risk mitigation

Resident Experience

• Champion an exceptional resident journey at every touchpoint
• Oversee complaint resolution and service delivery standards
• Organise and support community engagement events
• Analyse resident feedback and implement improvements
• Act as a role model for excellence in customer service

What We’re Looking For

Essential

• Minimum 2 years’ management experience within Build to Rent (BTR), PBSA, residential property, hotels or hospitality
• Proven people leadership and team development experience
• Strong organisational and administrative skills
• Excellent communication and stakeholder management abilities
• Customer-first mindset with a genuine passion for service excellence

Why Join Us?

• Opportunity to work within a modern and growing living sector
• Significant responsibility and visibility within a h

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