Contracts Manager

Contract Manager – Soft Facilities Management

Covering Brighton / Crawley / Chichester / Horsham

Monday – Friday, 7:30am – 3:30pm

Up to £45,000 basic + bonus

Electric vehicle provided

We’re looking for an experienced Contract Manager to take ownership of a multi-site Soft Facilities Management contract covering cleaning, bulk waste collection and grounds maintenance.

This is a hands‑on operational role where you’ll be responsible for ensuring services are delivered to a consistently high standard, while managing teams, budgets, client relationships and performance across multiple sites.

The Role

You’ll have responsibility for the day‑to‑day delivery and performance of the contract, working closely with clients, residents, stakeholders, subcontractors and frontline teams.

• Managing the delivery of cleaning, grounds maintenance and bulk waste services across multiple sites.
• Conducting regular audits, inspections, estate walkabouts and risk assessments.
• Ensuring services meet agreed KPIs, contract specifications and Health & Safety requirements.
• Leading and supporting dispersed frontline teams, including recruitment, onboarding, training, rotas and performance management.
• Managing subcontractors and ensuring quality, compliance and safe working practices.
• Monitoring contract budgets and ensuring expenditure remains within agreed limits.
• Working with clients, residents, housing officers and stakeholders to resolve service issues and maintain strong relationships.
• Managing customer feedback and service escalations.
• Responding to incidents, hazards and operational issues and implementing corrective actions.
• Identifying and delivering continuous improvement opportunities across the contract.
• Maintaining high standards of Health & Safety and environmental compliance.

About You

We’re looking for someone with a strong background in Soft Facilities Management who is comfortable managing people, contracts and operational delivery across multiple locations.

You’ll ideally have:

• Proven experience managing soft FM services, particularly cleaning and grounds maintenance.
• Experience managing £1m+ contracts with strong commercial and operational oversight.
• Strong people-management experience, ideally leading dispersed or frontline teams.
• Experience with budget management and exposure to full P&L accountability.
• A track record of managing multi-site facilities management contracts.
• Strong knowledge of Health & Safety, compliance and industry best practice.
• Excellent communication and stakeholder-management skills.
• A full UK driving licence.
• IOSH Managing Safely or equivalent would be advantageous.

What’s on Offer?

• Private medical insurance.
• Enhanced pension scheme.
• Life assurance.
• Additional annual leave.
• Flexible working arrangements.
• Company bonus.
• Retail discounts.
• Employee Assistance Programme.
• Personal development and career development opportunities.
• Cycle to Work Scheme and Season Ticket Loans.

If you’re an experienced Soft FM Contract Manager looking for a role with genuine responsibility across a large, multi-site operation, we’d love to hear from you

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