Change Management and Adoption Consultant

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

As a Change Management and Adoption Consultant, you will help clients fully leverage modern workplace solutions by guiding them through every stage of transformation, from design to adoption. At Reply, you’ll work with leading platforms like Dynamics 365, Office 365, SharePoint, and Microsoft Teams, ensuring clients not only benefit from the cloud but truly exploit its potential. You’ll be part of a passionate, imaginative team, working in a hybrid model from London or Manchester.

Responsibilities:

• Collaborate with clients to ensure the successful adoption of Modern Workplace technologies
• Conduct thorough analysis, design, and development of tailored change management, communication, and training.
• Take a hands-on approach in delivering impactful communications and training sessions to drive user engagement and effective technology adoption.
• Manage key stakeholders throughout the change process, ensuring alignment, addressing concerns, and facilitating smooth transitions.
• Provide ongoing support and guidance to clients, helping them maximize the value and benefits of their new workplace technologies.

About the Candidate:

• Bachelor’s degree in a relevant field of study.
• Experience supporting individuals or organizations in maximizing the use of their technology.
• Proven ability to write clear communications, develop engaging presentations, and create compelling Change and Adoption campaigns.
• Excellent interpersonal and communication skills, with a strong people-oriented approach.
• Experience working on technology-led change and adoption projects; familiarity with Microsoft 365 is highly desirable.
• Understanding of Change Management methodologies such as ADKAR is a strong advantage.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.

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