AI Delivery Specialist

We’re looking for an AI Delivery Specialist to join our team and help turn business opportunities into practical, scalable AI solutions that improve productivity, decision-making and user experience across CPM.

This is a full-time role working Monday to Friday, 37.5 hours per week. The salary is up to £35,000 depending on experience. You’ll also enjoy a generous holiday package, pension plan, life assurance, and access to the Peppy & DIGICARE+ health and wellbeing app.

Hybrid working available – 3 days in the office minimum

You’ll play a key role across the full AI delivery lifecycle, from understanding business requirements and designing solutions through to building, testing, deploying and supporting adoption. You’ll work closely with stakeholders across the business to develop solutions that address real business challenges and deliver measurable value.

Using technologies such as Microsoft Copilot, Microsoft 365 and other AI platforms, you’ll build AI agents, automations, workflows and knowledge bases. You’ll also help optimise existing solutions, improve prompts and troubleshoot issues to ensure our AI capabilities remain effective, user-friendly and scalable.

Key Responsibilities

• Build and configure AI agents, automations, workflows and other AI solutions.
• Translate business requirements into practical, user-focused solutions.
• Work with stakeholders to gather requirements, support workshops and demonstrate solutions.
• Coordinate solution testing with users and stakeholders before deployment.
• Create and maintain documentation, knowledge bases, processes and guidance.
• Improve existing AI solutions to increase performance, adoption and business value.
• Troubleshoot issues and provide support to end users.
• Assess solution options, considering quality, usability, reusability, governance and commercial impact.
• Identify and escalate security, governance and responsible AI risks.
• Keep up to date with emerging AI capabilities and identify opportunities for innovation.
• Share knowledge and support continuous improvement across the business.

What you’ll bring

• Experience designing, building, testing and deploying AI solutions, automations or workflows.
• Hands-on experience with Microsoft Copilot, Microsoft 365 or other AI platforms.
• Strong stakeholder management and communication skills, with the ability to explain technical concepts clearly.
• Experience translating business requirements into effective solutions.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience managing multiple priorities and delivering work to agreed deadlines.
• Knowledge of AI governance, security, compliance and responsible AI principles.
• Experience creating documentation, workflows, knowledge bases or technical guidance.
• Ability to assess options, make recommendations and escal…?
• A proactive, adaptable and solution-focused approach to learning and innovation.

Experience supporting user adoption through training, demonstrations and ongoing guidance would be advantageous, as would experience creating reusable AI solutions, templates or frameworks that can be scaled across the organisation.

What’s in it for you

• Salary up to £35k
• Working hours: Monday to Friday, 37.5 hours per week
• Holiday Package: 26 days plus bank holidays, increasing by 1 day each year of service up to 31 days plus bank holidays. Option to buy or sell up to 5 days
• Pension Plan: Secure your future with a pension plan
• Life Assurance
• Peppy:Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more.
• Health and wellbeing: DIGICARE+ App – Access to second opinions from doctors, counselling sessions, nutritionist advice, and gym discounts all in one place!

Why CPM?

CPM is proud to be an Investors in People Gold accredited organisation, with a strong focus on learning, development and recognising great work. We work collaboratively, sharing ideas and celebrating achievements while continuing to explore new ways of working.

We’re committed to creating an inclusive workplace that celebrates different perspectives, skills and experiences.

Reasonable Adjustments

If you require any adjustments or support during the application process, please let us know. Our goal is to ensure everyone feels comfortable and confident showcasing their skills and abilities.

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