Team Leader

Keoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool.They will manage and support a team of Pre Litigated Motor claims handlers.They will also manage a small caseload of complex motor claims.

Key Responsibilities

The achievement of the team's targets and operational measures
Delivery of a quality service
Client service compliance
Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements
Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
Assist the Client Service Team with the preparation of client, team and sector analysis and statistics
The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims. The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.

Skills, Knowledge & Expertise

Highly developed knowledge of processes, systems and procedures
Strong technical knowledge of Motor claims
Excellent analytical and problem solving skills
Excellent understanding of client protocols
Excellent communication skills
Ability to utilise interpersonal skills to influence and negotiate
Excellent organisational skills
Able to initiate and maintain business relationships
Shows commercial awareness in understanding of the market and industry
Demonstrates a passion for the business and their role
Demonstrates an understanding of business development strategies and a willingness to support