Senior Freight Coordinator

Right Now Group are recruiting for a Senior Freight Coordinator to join a growing specialist logistics business based in West Drayton, operating within the Fine Art and High-Value Goods sector .

This is a varied senior position combining hands-on Freight Operations with VIP Client Management and Customer Care . You will take ownership of complex international shipments while acting as a key point of contact for high-end clients, ensuring they receive an exceptional level of service from booking through to final delivery.

The operation is approximately 90% Export and 10% Import , with shipments moving predominantly via Air Freight alongside international Courier and Road Freight services.

Fine Art Logistics experience would be advantageous but isn't essential. The priority is finding an experienced Freight Forwarder with strong Air Cargo and Courier experience , excellent communication skills and a genuine passion for looking after customers.

Key Responsibilities of a Senior Freight Coordinator

• Manage complex international freight shipments from start to finish
• Act as a key point of contact for VIP and high-end clients
• Build strong customer relationships and provide a highly personalised level of service
• Coordinate approximately 90% Export and 10% Import shipments
• Arrange movements across Air Freight, Road Freight and international Courier services
• Make airline bookings and coordinate cargo through to departure
• Prepare AWBs, T1s and other relevant shipping documentation
• Complete Export customs declarations via CDS
• Handle Free Circulation, Bond and Temporary Admission movements
• Ensure correct tariff codes and CPCs are applied
• Coordinate overseas agents and specialist white-glove delivery partners
• Guide customers through customs and documentation requirements
• Proactively monitor shipments and keep clients updated throughout
• Manage customer expectations and resolve operational issues quickly
• Work closely with Customer Care, Warehouse and wider Operations teams
• Identify opportunities to improve Freight and Customs processes

Skills & Experience Required for a Senior Freight Coordinator

• 5+ years' experience within Freight Forwarding
• Strong Air Freight / Air Cargo experience , including airline bookings
• Experience coordinating international Courier shipments such as DHL, FedEx or similar
• Good knowledge of Export customs procedures and documentation
• CDS Export declaration experience highly advantageous
• Confident managing shipments from start to finish
• Previous experience managing customers directly
• Experience looking after VIP, high-end or demanding client accounts highly advantageous
• Excellent customer care and relationship-building skills
• Strong written and verbal communication
• Fine Art / Art Logistics experience preferred but not essential
• Excellent attention to detail and documentation accuracy
• Strong problem-solving skills and ability to work autonomously
• Comfortable working within a fast-paced and evolving environment

Salary & Benefits for a Senior Freight Coordinator

• Salary up to £45,000 depending on experience
• Monday to Friday, 09:00 - 17:30
• 40-hour working week
• Permanent, full-time position
• Opportunity to develop within the specialist Fine Art and High-Value Logistics sector
• Exposure to complex international and specialist freight movements
• Direct responsibility for VIP and high-end clients
• Innovative, technology-led international working environment
• Potential for some remote working in the future, subject to company policy
• Supportive and collaborative team environment

Why Apply for this Senior Freight Coordinator Position?

This isn't purely a behind-the-scenes Freight Operations role. You'll combine your technical freight knowledge with genuine customer ownership , managing complex shipments while building relationships with VIP and high-end clients.

This would particularly suit an experienced Air Freight or Courier professional who enjoys the customer-facing side of Freight Forwarding and wants to move into a more specialist, high-value area of logistics.

Suitable candidates will be contacted within 24 hours.

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