Assessment Officer (Citizens Advice 1066)

St Leonards Source: WhatJobs

£20,000–£25,000

Salary: £26,471 per annum (Pro-rata if part time)

Contract type: Permanent

Working pattern: Full-time

Closing date: Friday 16 October 2026

Interview date: To be announced

Who to contact if you have a query:

Make a real difference to local people facing financial hardship

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.

This role is at the heart of delivering emergency financial support to residents experiencing hardship. You'll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.

What you'll be doing:

Assessing applications against eligibility criteria
Conducting client assessment interviews
Making award recommendations
Identifying safeguarding concerns and escalating where required
Maintaining accurate records and case information
Signposting and referring clients to additional support services
Working closely with local partners and stakeholders

We're looking for someone who:

Has experience in assessment, casework, customer support or interviewing
Can make balanced and evidence-based decisions
Has excellent communication and interpersonal skills
Understands safeguarding and confidentiality
Is organised and able to manage competing priorities
Enjoys helping people through challenging situations

Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.

What we offer

31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
Employer pension contribution
Employee wellbeing support
TOIL scheme
Training and development opportunities
A supportive and inclusive workplace

Please note: We do not accept CVs.