Estate Manager

Description

ESTATE MANAGER

• Rendall & Rittner £52,500 South Grove, Walthamstow - E17 7FP Monday - Friday 0800 - 1700

DEVELOPMENT DETAILS

You'll lead operations at a landmark residential community of around 500 contemporary homes in the heart of Walthamstow. Thoughtfully planned across multiple phases and centred on landscaped public spaces, this vibrant setting combines greenery with city energy, and every apartment enjoys a private balcony or terrace. You'll be at the hub of a thriving neighbourhood, working closely with residents, partners and on-site teams to keep the environment safe, welcoming and impeccably run.

ROLE EXPECTATIONS

You will be the on-site lead for service delivery, safety and customer experience, coordinating contractors and in-house teams to keep buildings, grounds and services running smoothly. You'll build strong relationships with residents, handle enquiries and issues with care, and manage budgets, compliance and reporting with accuracy. Most days blend visible presence around the estate with planned inspections, supplier oversight and stakeholder updates.

WHAT SUCCESS LOOKS LIKE

• Residents feel listened to and see swift, courteous resolution to issues.
• Estate presentation is consistently high, with proactive maintenance and tidy communal areas.
• Compliance actions are up to date, documented and evidenced without prompting.
• Budgets, purchase orders and invoices are accurate, timely and within agreed parameters.
• Suppliers are well briefed, monitored and deliver to clear KPIs and standards.
• Communication is regular, clear and tailored to the audience, preventing surprises.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Conducting daily estate walks and planned inspections, logging actions and following through to completion.
• Leading contractor inductions, permits to work and on-site supervision to ensure safe, quality delivery.
• Managing resident communications, meetings and enquiries, resolving matters and escalating when needed.
• Overseeing H&S, compliance checks, risk assessments and maintaining accurate records and portals.
• Tracking budgets, raising POs, approving invoices and preparing reports for internal and client review.
• Coordinating lifecycle and snagging items across phases, liaising with developers and stakeholders.

WHO THIS ROLE IS FOR

• You take pride in high standards and notice the small details that elevate the resident experience.
• You're a natural relationship builder who communicates clearly and calmly, even under pressure.
• You combine a hands-on approach on site with strong organisation and administrative discipline.
• You're confident making decisions, own outcomes and follow through on promises.
• You enjoy leading suppliers and colleagues to deliver a shared standard of excellence.

EXPERIENCE THAT HELPS

• Managing a large mixed-phase residential development or comparable multi-building site.
• Overseeing contractors, permits to work and safe systems with a strong H&S mindset.
• Handling resident engagement, complaints resolution and community events or communications.
• Working with budgets, procurement processes, KPIs and service level reporting.
• Using property management systems, digital logbooks and compliance trackers.

WHAT WE OFFER

• 25 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your on-site leadership, stakeholder management, H&S/compliance knowledge and scenario-based problem solving relevant to running a multi-phase residential estate

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.

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