Credit Controller

Position: Credit Controller
Type: Permanent
Location: Bristol
Salary £28 - £30K plus benefits.
Ref:(phone number removed)

Key responsibilities

• Set up and maintain accurate client files for credit control purposes.
• Manage a portfolio of client accounts and develop a good understanding of each client's business.
• Chase and verify outstanding debts against agreed monthly targets using telephone, email and written correspondence.
• Agree repayment plans where appropriate and with the required management approval.
• Recommend accounts for legal referral where necessary and in line with internal procedures.
• Maintain accurate and comprehensive records of all customer interactions on internal systems.
• Operate an efficient follow-up process, ensuring actions and account notes are clear and up to date.
• Review trading styles and customer information to confirm accuracy and validity.
• Issue statements and collection communications promptly, using email as the preferred method where appropriate.
• Communicate regularly with clients and provide timely updates when issues arise.
• Attend credit control meetings and contribute ideas that improve operational efficiency.
• Complete monthly sales ledger reviews with the Relationship Manager within agreed timescales.
• Ensure client and customer queries are communicated clearly and resolved promptly.

Skills and competencies

• Communication - Professional and confident when dealing with clients, customers and colleagues by telephone, email and face to face.
• Customer focus - Able to provide a responsive service while maintaining appropriate commercial and risk controls.
• Risk awareness - Able to identify potential issues and elevate concerns promptly to the relevant manager.
• Numerical ability - Comfortable reviewing invoices, purchase orders, delivery information and account data.
• Organisation - Able to prioritise a busy workload, maintain accurate records and complete tasks within agreed timescales.
• IT skills - Confident using Microsoft Office and able to learn finance and customer account systems quickly.
• Problem solving - Able to investigate discrepancies, resolve queries and agree practical next steps.

Experience and personal qualities

• Previous experience in credit control, debt collection, accounts receivable or a customer-focused financial role is desirable.
• Experience within invoice finance or a related financial services environment would be advantageous.
• A good standard of English and mathematics, with relevant GCSEs or equivalent qualifications preferred.
• Strong listening skills and the ability to build rapport quickly.
• Good attention to detail and a methodical approach to account management.
• Reliable, professional and calm when handling challenging conversations.
• Able to manage time effectively and work towards call activity, cash collection and debt-turn targets.

Performance expectations

• Maintain debt-turn performance within agreed targets.
• Complete an appropriate level of call and follow-up activity.
• Achieve agreed monthly cash collection targets.
• Complete tasks and ledger reviews within required timescales.
• Deliver excellent customer service while maintaining acceptable risk levels.

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