2nd Level Support Consultant

## 2nd Level Support ConsultantApply: Sheffield: Full time: Posted Yesterday: R09509# # **Your role**# # **What you'll be doing****What We Need**Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.**How We Work**As a 2nd Line Support Specialist, Corpay will set you up for success by providing:* Assigned workspace in the Sheffield office* Company-issued equipment* Formal, hands-on training**Role Responsibilities*** Providing expert advice, problem solving, and support to new and existing customers using the business software applications.* Managing of software incidents and tickets, including replicating and documenting the incidents.* Managing, facilitate, and liaise between the application users and development/technical IT teams.* Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases.* Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.* Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.**Qualifications & Skills*** Experience supporting business-critical software applications in a customer-facing environment.* Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.* Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line).* Any exposure to tools such as TFS/JIRA/SQL Studio would be advantageous, but not essential.* Degree or similar education.* Strong communication skills.* A passion to help and provide solutions.* Experience working within Agile development environments and collaborating with cross-functional teams.**Benefits & Perks*** 4 X Life insurance* Pension scheme - 5% employer contribution* Private Healthcare* 25 days Holiday (plus Holiday Buy/Sell)* Access to LinkedIn learning* Free rewards and discounts via Gratitudes* Career Progression
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