Retail Operations Manager
London (Office-based with travel)
We are looking for a highly organised and commercially driven Retail Operations Manager to take ownership of all retail operations. This role will lead the planning and execution of pop-ups, store openings, and ongoing retail operations, ensuring a seamless customer experience and strong commercial performance across all physical touchpoints.
Sitting within the brand team, this role will act as the central point of coordination between creative, production, retail staff, and external partners, bringing retail concepts to life efficiently and at a high standard.
Key Responsibilities
Retail & Pop-Up Operations
Lead end-to-end execution of pop-ups and retail activations, from planning through to delivery
Own timelines, budgets, and logistics for all store openings and temporary retail spaces
Co‑ordinate with internal teams (brand, marketing, VM, logistics, merchandising, retail staff) and external vendors to ensure smooth execution
Ensure all retail environments reflect brand standards and deliver a premium customer experience
Store Production & Openings
Manage the production process for new store openings and pop-ups (fixtures, fittings, signage, equipment)
Work closely with design, VM, and build partners to deliver stores on time and on budget
Oversee installation, snagging, and final readiness for launch
Build scalable processes for future store rollouts
Staffing & Scheduling
Own retail staff hiring & plans across pop-ups and stores
Create and manage staff rotas along with Store Retail Managers based on footfall, trading patterns, and commercial targets
Support hiring and onboarding of retail teams where required as well as external security teams
Ensure stores are adequately staffed while maintaining cost efficiency
Stock Management & Logistics
Oversee stock allocation, replenishment, and transfers across all retail locations
Work closely with warehouse and e-commerce teams to ensure optimal stock levels
Monitor sell-through and react quickly to trading performance
Implement processes to minimise stock loss and inefficiencies
Operational Excellence
Develop and implement retail operational processes
Ensure compliance with all local regulations, health & safety, and retail best practices
Identify opportunities to improve efficiency, reduce costs, and increase store performance
Act as the key problem-solver for any retail operational issues
Requirements
4+ years experience in retail operations, pop-ups, or store development
Strong project management skills with the ability to manage multiple openings/activations simultaneously
Experience working cross-functionally with brand, marketing, and logistics teams
Commercial mindset with a strong understanding of retail KPIs
Highly organised with strong attention to detail
Comfortable working in a fast-paced, high-growth environment
Willingness to travel for store openings and activations
Benefits
50% Employee Discount
24 days holiday per year (plus bank holidays)
A paid day off on your birthday
A paid moving day per year
Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
Pension Scheme
Bonus Scheme
Employee Assistance Programme for you and your family
£500 employee referral bonus scheme
Local Business Discounts (cafés, fitness, beauty etc)
North-West London office location directly located next to good transport links
Casual office dress code (your style of dress is up to you, wear what you feel best in)
Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
Regular Office Social Events (e.g. payday socials)
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.