With sites in Kentish Town, Wandsworth, and Ilford, we're scaling fast. But what is Lowlu? Lowlu is London's home for sauna and cold plunge. We produce beautiful B2C sites, that host tech enabled traditional Finnish Sauna and plunge, offering a modern take on one of the world's oldest recovery methods.
What you'll do:
Oversee day-to-day performance across multiple Lowlu sites
Manage and support site supervisors and sauna hosts, including coaching and development
Own the customer experience - spot issues before anyone else does
Conduct regular site visits and operational audits
Assist with recruitment, onboarding and training of sauna hosts
Coordinate maintenance across all sites; carry out minor repairs and practical fixes yourself
Track performance metrics and use data to guide operational improvements
Handle escalated guest feedback and maintain consistent brand standards
What we're looking for:
1+ years in an operations role, preferably hospitality/leisure management
Proven record of maintaining high operational standards
Strong systems mindset - able to implement and refine processes
Hands-on physical maintenance skills & willingness to do, not just advise
Comfortable managing budgets/KPIs and using data to drive decisions
Driving license essential, access to a vehicle highly desirable
Desire to work in the sauna & wellness space
Ready to own the weekends and hospitality hours of our sites
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