Bank Deputy Shop Manager - for both Horsham & Crawley Stores

Bank Deputy Shop Manager - for both Horsham & Crawley Stores

Guild Care are seeking Deputy Managers to cover BOTH our Horsham and Crawley stores.

• Are you passionate about retail and making a difference in your local community?
• Have you got previous staff management experience?
• Are you flexible with your time?
• Do you want to join a fun, creative and engaging team?

You will support the day-to-day running of our vibrant charity shops. This is a fantastic opportunity for those wanting to support a great charity in your local area and earn a little extra money. In this role, every day is different and your keen eye for detail and adaptability will really make a difference in people’s lives.

You will be required to provide cover to the manager who maybe on annual leave, on sick leave or needs an extra pair of hands, you need to be flexible .

This role includes working weekends (both Saturdays and Sundays) Store opening hours - Mon-Sat - 9am - 5pm | Sunday 10am - 4pm

Why Join Guild Care?

At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.

We offer competitive salary and benefits including:

• Annual Wellbeing Day off
• Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
• Cycle to Work scheme
• Free Specsavers eye care vouchers
• Option to buy and sell annual leave
• Health cash plan (silver and gold)

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

About the role

As Deputy Manager (BANK), you'll play a key part in supporting the Shop Manager and other deputies to ensure smooth daily operations and profitability of the shop. You’ll also be the go-to person during the manager’s absence and will be expected to provide full holiday cover, including weekend hours, when required.

You’ll assist in meeting sales targets, maintaining high visual and operational standards, supporting volunteers, and delivering outstanding customer service. This role also plays a crucial part in raising money for the amazing work that Guild Care do in the community.

Key Responsibilities:

• Deputise for the Shop Manager and provide full holiday cover
• Assist in achieving income targets and maximising sales
• Help manage stock control, processing donations, and shop presentation
• Ensure accurate financial procedures including banking and cash handling
• Supervise, support, and motivate a team of dedicated volunteers
• Uphold excellent standards of customer service and shop cleanliness
• Attend relevant meetings and training as required
• Liaise with Furniture Scheme Manager for logistics of stock transfers

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

About the company

We are Worthing’s leading and most established social care charity, supporting people to live well, enjoy life and love every day.

Required Criteria

• Retail management or 3+ years of retail experience
• Operational and Organisational skills
• People Management
• Ability to get to both Crawley and Horsham Guild Care Stores

Desired Criteria

• Charity Shop experience
• Managing / working with volunteers
• Drive and have access to a car

Skills you'll need

• Managing Teams
• Exceptional Customer Service Skills
• Attention to detail
• Communication
• Coordination of Volunteers

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